New Clinic Protocols 

Patient & Therapist Responsibilities 

Patient Arrival Protocol

  • Patient will arrive to an open gate.
  • Patient will knock on the door no earlier than 5 minutes to the treatment time.
  • Therapist will greet patient and immediately ask if they have either brought a mask or need one.
  • Therapist will then take Patients temperature with a contactless forehead thermometer. As well as produce an iPad so that the patient may fill out the second prescreening document & consent & waiver of liability form. There will be a new piece of plastic as a barrier for the patient to touch safely. 
  • If the Patient consents, and passes the prescreening, then the Patient may enter the premises to immediately sanitize hands with either soap and water or the hand sanitizer provided in the entrance. Followed by a thorough drying before touching anything else. 
  • It is preferred that the patient stays within the centre of the hallways as to avoid contact with the walls.
  • Once entered into the treatment room, the patient may either stand by, or sit on the metal chair provided.
  • The patient will be provided their sanitized personal bin. Prior to the arrival of the patient, that bin will have been stocked with every one time use item that will be used for their treatment. Including but not limited to:
    • 1x fitted waterproof table cover
    • 1x fitted polypropylene face piece cover
    • 1x cotton face piece cover
    • 1x pillowcase 
    • 2x cotton / polyester sheets
    • 2x polypropylene cervical pillowcases
    • 2x oil bottles
    • 1x bottle of hand sanitizer
    • 10x cleaning towels
    • 1x hand towel for bathroom
  • Once the patient arrives to the treatment room, the bin will be empty.
  • Communication will occur about what the Patient has decided to seek Massage Therapy for. The therapist will maintain distance at the head of the table and the patient will stay on or near the metal chair provided at the opposite end of the room. 
  • Therapist will leave the room to wash hands again, sanitize iPad, chart Patients subjective history and give time for the Patient to undress. 
  • All personal items including shoes must go in the bin.

Treatment Protocol

  • Upon re-entry to the room to begin the treatment, the therapist will ask if the patient is comfortable, and wants a blanket, or heating pad. 
  • Patient has the option at any time to ask questions.
  • Patient may ask at any time that the therapist don any further PPE that is available. Including gloves, half mask respirator or different eye wear. 
  • Patient may ask at any time to use for themselves a pair of sanitized safety glasses.  
  • Patient has the option to wear a mask while prone, or have a pillowcase put under the face cradle.
  • If either the patient or the therapist sneezes or coughs, the therapist will leave the room to sanitize hands to doff previous mask, and sanitize again to apply half mask respirator for the duration of the treatment. 

After Treatment Protocol

  • Therapist immediately washes all surfaces of hands and arms that were used to contact patient and begins charting the treatment on the clinic iPad.
  • Patient may advise therapist that they are ready to come out so that the therapist may open the door for them . OR the patient may choose to use either a tissue or cleaning wipe provided to self open the door. 
  • Payment will be taken or discussed.
  • Receipt will be emailed upon payment.
  • Patient will sanitize hands before leaving.
  • Therapist will open front door if the situation allows for social distancing to take place. Otherwise the patient will be allowed to open door with provided barrier to door handle.

Cleaning Protocol

There will be a HEPA UV disinfecting air filter, and an air purifier running throughout the duration of the work day. The window opened between appointments. As well as a running record log of all cleaning activities. 

Safe practice, as always mandates frequent and proper hand washing between every patient. That means after a massage, before touching a patient, after you cough, sneeze, or touch your face, after using chemicals, after donning and doffing PPE, and after touching any other items and surfaces within the potentially contaminated area within the clinic. As is common practice all linens, blankets and hand towels are laundered after every use. 

Cleaning Agents:
Spray 9 - EPA # 6659-3. Active ingredient - Quaternary Ammonium. Contact time: 30sec. 
40mL Bleach : 1L Water. Active Ingredient - Sodium Hypochlorite. Contact time: 10min. 
Portable UV-C lamp (no ozone) 
Hand Sanitizer - Parallel 49 
​Salt Spring Soapworks 
Tide Laundry Detergent 
Treatment Room 
All one time use items are either thrown into the garbage or returned to the bin and sealed to be sanitized at the end of the work day.

To be cleaned with Spray 9:
  • Table, face piece, face cradle, table legs, rolling stool, filing cabinet, light switch, closet handles, door handles, blind drawstrings, baseboard heater.
To be cleaned with Bleach mixture:
  • Floor, walls, door, closet doors, windowsill, baseboard moldings, shelves, personalized bins.
To be cleaned with UV-C lamp 
  • (Only at the end of the day) metal folding char, table legs. 
Bathroom
To be cleaned with Spray 9:
  • Toilet, full sink, faucet & counter, mirror, soap dispenser.
To be cleaned with Bleach mixture:
  • Walls, baseboard moldings, baseboard heater, door, garbage can.
Entrance
To be cleaned with Spray 9:
  • Door handles, light switches, baseboard heater.
To be cleaned with Bleach mixture:
  • Floor, walls, baseboard mouldings. 
​To be cleaned with Hand Sanitizer:
  • Hands, iPad.