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  • Home
  • Updates
  • About Our Clinic
    • What to Expect
    • Policies
    • Protocols
    • Products Used
    • Services Offerred >
      • Registered Massage Therapy Service
      • Beginner Massage Lessons
    • Insurance Companies >
      • List of Companies we Direct Bill to
      • ICBC
      • Key for shorthand Notes
  • About Paige
  • Rates
  • Contact
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YOUR CART

Cancellation Policy 

The Patient
  • Must self cancel if they are producing symptoms of any communicable disease. (The self cancelling link is within the appointment confirmation email, as well as the appointment reminder email.)
  • There will be no penalty for self cancelling due to illness at any point including the 24 hour period before the treatment.
  • If the Patient does not show up for treatment, and there is no attempt made to give notice, then the full fee of the missed appointment will stand to be paid. 

The Therapist
  • Has the right to cancel any and all appointments made for the following reasons and will make every attempt to give as much notice as possible.
    • She, her child or a close contact are producing mild, moderate or severe symptoms of a communicable disease.
    • She, her child or a close contact has been exposed to a confirmed case of COVID - 19.
    • She suspects malingering.
    • Patient has allegedly caught COVID - 19 from the therapist and both are being investigated by Public Health.

Pay for your missed appointment 

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