June 9, 2022
September - June 2022/2023 is now open in the online booking system
March 11, 2022
As the BC Mask & Vaccine mandates are changing - our policies are not. We will continue to wear masks while in the treatment room together and sanitize our hands.
March 2, 2022
We will no longer be providing Mobile Massage to the general public.
Feb 28, 2022
We are no longer requiring you to fill out the COVID - 19 (Communicable Disease) Prescreening before your appointment.
We will continue to wear masks for the duration of our time together, and sanitize hands upon arrival.
Please, out of respect for your therapist and others outside your home - if you feel cold or flu like symptoms within 5 days of your appointment, self cancel or email to cancel. Sometimes seasonal allergies can mimic these symptoms so use your best judgement.
We will continue to wear masks for the duration of our time together, and sanitize hands upon arrival.
Please, out of respect for your therapist and others outside your home - if you feel cold or flu like symptoms within 5 days of your appointment, self cancel or email to cancel. Sometimes seasonal allergies can mimic these symptoms so use your best judgement.
Jan 1, 2022
Updates:
- New rates are now in effect.
- We are now able to do direct billing with ICBC.
October 9, 2021
Re: ICBC
As I am learning and preparing to be able to direct bill ICBC. I have decided that the structure that was originally chosen for active claim appointments could be done better. So I've updated it to reflect a more ethically driven strategy. The appointments will instead - not have extra time added to them. If it says "60 minutes" then that is the length of the appointment and all necessary assessment, evaluation, treatment, and patient education will be done within the 60 minutes.
As I am learning and preparing to be able to direct bill ICBC. I have decided that the structure that was originally chosen for active claim appointments could be done better. So I've updated it to reflect a more ethically driven strategy. The appointments will instead - not have extra time added to them. If it says "60 minutes" then that is the length of the appointment and all necessary assessment, evaluation, treatment, and patient education will be done within the 60 minutes.
September 16, 2021
A few updates here.
- We are a paramedical health service and thus we do NOT require you to have a vaccine passport to receive care.
- As of May 1 2021, ICBC has implemented a new model of Enhanced Care for anyone in BC that has been injured in a MVA. They require RMT's to follow their specific set of guidelines that lead the Patient and Therapist towards reaching goals of symptom & functional improvement with a goal of discharge.
I will be working towards being able to direct bill with ICBC over the next 6-10 weeks. It is a very time consuming process to understand the needs of this new system. And once settled into it, I anticipate about 15 extra minutes per treatment that will be needed to complete appropriate charting and follow up. So I will be creating new appointment types with new prices just for Active ICBC Claims, that have an extra 15 minutes added to each treatment. That extra time may be used for assessment, treatment plans, home-care education, paperwork, admin work with ICBC. EFFECTIVE OCTOBER 1, 2021 - I will be raising my rates for the '60 min appointment' as well as the 'First Appointment' starting January 1, 2022. It will go from $110 to $115 to reflect the CMT Fee Guide. And $110 to $140. All other rates remain the same.
July 5, 2021
We are a few days into Phase 3 of BC Reopening. We will be continuing to prioritize mask usage, hand sanitization and cleaning protocols. Some new highlights are:
- We will no longer be wearing a lab coat / shield / hair covering
- No more temperature check / COVID consent & waiver
- The prescreening questions have changed
- We will still not be providing mobile work.
- The cancellation policy remains the same.
June 21, 2021
So sorry to those of you that have tried to come on to this website in the last week and weren't able to access it. It is back up and running now, thanks to a very kind employee of my website hosting company =)
Also, as promised - We are seeing less commotion with the Pandemic, so I will be reinstating a few things such as:
** Until we have guidance from our PHO, CMTBC, & Insurance Company, we will continue with our sanitation, PPE, distancing, cancellation policies and protocols. And will revisit the notion of doing mobile work at that time as well.
Also, as promised - We are seeing less commotion with the Pandemic, so I will be reinstating a few things such as:
- Online Schedule open for the whole year
- Appointments longer than 1 hour will be available
- Huxley the dog will be allowed to roam the house freely during work hours. If you would like to pet him, you must have clean hands
- You can choose if you would like to wear underwear or not during your session
- You can choose whether or not to keep your shoes on in the treatment room.
- Cash and cheques are accepted again.
** Until we have guidance from our PHO, CMTBC, & Insurance Company, we will continue with our sanitation, PPE, distancing, cancellation policies and protocols. And will revisit the notion of doing mobile work at that time as well.
May 19, 2021
Re: Telus Health Eclaims Portal
After 5 months of not working, I am SO pleased to share that the Portal is now working again =) Hurray!!!
After 5 months of not working, I am SO pleased to share that the Portal is now working again =) Hurray!!!
April 8, 2021
We have no reason to believe that our protocols are not working. However with the rising Variant COVID cases, I have chosen to implement some small but impactful changes to continue to provide the highest standards of health safety. They are:
- Talking in the treatment room shall be kept to an absolute bare minimum
- Patients must wear underwear during the session
- Not offering more than 60 minutes at a time.
March 29, 2021
The Telus Eclaims portal still continues to not work, however I am now able to do direct billing to:
- Green Shield Canada
- SSQ insurance
- MÉDIC Construction (Green shield Canada)
- Empire Life
March 11, 2021
I am excited to share that this past week I have had the first dose of the vaccine Pfizer. All COVID protocols still remain in effect.
February 26, 2021
The Telus Health Eclaims portal is not working, I have made several attempts to fix this, and will continue to follow up with their customer service to get this settled. But it has now been about 3 weeks, and still no resolution. Im very sorry to those of you this affects, and hope that they can make the necessary changes to get the portal back up and running for us.
November 30, 2020
We are settled into our new location now, and remind you that our new address is:
November 7, 2020
As per the BCCDC, all health care practitioners, their visitors and their patients must implement the usage of medical masks in their facility. While we are not considered to be a part of the "Public Health Care system" it is in the best interest of the therapist and patient to wear a 3 layer mask or a medical grade mask.
** If you need a filter, or a mask with a water resistant barrier, we will have them available **
See attached FORM from the Ministry of Health.
A medical mask can be defined as:
Click HERE to see how to properly use and discard a medical mask
** If you need a filter, or a mask with a water resistant barrier, we will have them available **
See attached FORM from the Ministry of Health.
A medical mask can be defined as:
- One time use
- Water resistant
- Pleated or cup shaped with a looser fit
- Protect against large droplets
Click HERE to see how to properly use and discard a medical mask
November 5, 2020
We are adapting to new requirements set forth by our governing bodies, as well as updating to stay aligned with our high standards. The new changes that have been made are below:
- Mandatory prescreen to be filled out between 24-48 hrs before your appointment
- Prescreen questions reflect the BC Self Assessment Tool
- 3 layer masks encouraged
- No more prescreening phone calls before your appointment
- Patient must clean hands prior to putting on (donning) and taking off (doffing) your mask.
- Avoidance of touching or adjusting your mask while in use.
- New policy for Health Care workers if they have been exposed, or who provide care for patients that have COVID - 19 see CLICK HERE
- Updated COVID-19 waiver
- Updated consent for massage therapy services
- Updated confirmations, reminders and forms
October 2, 2020
Update:
Exciting news! We have purchased a house a few blocks away, and Heart in Hands will be moving in November.
Exciting news! We have purchased a house a few blocks away, and Heart in Hands will be moving in November.
All Appointments:
- BEFORE Nov 22 will be at the TOWNHOUSE
- AFTER Nov 22 will be at the NEW HOUSE
Front of new house.
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Directions from townhouse to new house |
August 27, 2020
Update:
September onwards time slots will be released at 12:00pm Noon on August 27, 2020. We do not have word yet about what gradual entry to kindergarten will look like, so at the moment I am only able to open the regular business days of September 21 onwards. (Monday - Friday from 9:00-2:00)
My Intentions Going Forward:
New Policy Alert
Your appointment includes 2-5 minutes before your treatment and 2-5 minutes after your treatment. If you are a person who needs longer to get changed / put shoes on / settle up, then we may need to reduce the hands on portion of your treatment to accommodate this. This will allow for more treatment times to be available per day with an appropriate length of time to sanitize between patients.
September onwards time slots will be released at 12:00pm Noon on August 27, 2020. We do not have word yet about what gradual entry to kindergarten will look like, so at the moment I am only able to open the regular business days of September 21 onwards. (Monday - Friday from 9:00-2:00)
My Intentions Going Forward:
- More time slots will open between September 10-21 when we find out what gradual entry will be like.
- I would like to be able to offer several regular weekly time slots within the 4:00-9:00 time range when we become comfortable with being back to school.
- If last minute changes happen within the school system, I will do my best to find alternative child care to be able to keep my work commitments.
- People on the cancellation list will have priority to new availability that one-off's the regular schedule of 9:00-2:00. So if you would like to be notified when something comes up, please ask to be on this list.
- As always, I take pride in committing to being as present and available as possible to my work commitments, and personal commitments. I will always do my best to accommodate your needs. Please reach out if you have any questions, concerns, or if you would like to be on the cancellation / waiting list.
New Policy Alert
Your appointment includes 2-5 minutes before your treatment and 2-5 minutes after your treatment. If you are a person who needs longer to get changed / put shoes on / settle up, then we may need to reduce the hands on portion of your treatment to accommodate this. This will allow for more treatment times to be available per day with an appropriate length of time to sanitize between patients.
August 5, 2020
Update:
September Dates:
What unusual times we are in! With so much uncertainty about how our elementary school will handle the new changes surrounding COVID - 19. At the moment I am able to offer only evening appointments for September until we know what their plan is. And then concurrently we will have to decide our comfort level on their plan. Likely the end of August / Early September we will know, and I will be able to hopefully open up September day slots.
September Dates:
What unusual times we are in! With so much uncertainty about how our elementary school will handle the new changes surrounding COVID - 19. At the moment I am able to offer only evening appointments for September until we know what their plan is. And then concurrently we will have to decide our comfort level on their plan. Likely the end of August / Early September we will know, and I will be able to hopefully open up September day slots.
July 29, 2020
Update:
Don't be shy about asking to go on the cancellation list. There have been a number of occasions where something has come up last minute =) Click HERE to email us.
Don't be shy about asking to go on the cancellation list. There have been a number of occasions where something has come up last minute =) Click HERE to email us.
July 3, 2020
Update:
We are now able to take Mobile Bookings! Appointments are now available as an option in the online booking system
We ask that the mobile location be within a 30 minute driving distance to our South Surrey office. You can visit our 'Mobile Massage' heading in this website to learn more.
We are now able to take Mobile Bookings! Appointments are now available as an option in the online booking system
We ask that the mobile location be within a 30 minute driving distance to our South Surrey office. You can visit our 'Mobile Massage' heading in this website to learn more.
June 19, 2020
Update 11:30am:
All available openings for the next 4 weeks have been taken.
With each passing day, the online system automatically opens up the *next* day (at the end of the 4 week period).
And as always, if you would like to be on the cancellation list, please email me at paigewianckormt@gmail.com.
All potential new openings that may come available within that 4 week period (pending childcare) will be offered to people on the cancellation list first.
Update 7:00am:
We are now in our Reopen phase! Happy to be back, and continuing to use a strong sense of caution at all times.
All available openings for the next 4 weeks have been taken.
With each passing day, the online system automatically opens up the *next* day (at the end of the 4 week period).
And as always, if you would like to be on the cancellation list, please email me at paigewianckormt@gmail.com.
All potential new openings that may come available within that 4 week period (pending childcare) will be offered to people on the cancellation list first.
Update 7:00am:
We are now in our Reopen phase! Happy to be back, and continuing to use a strong sense of caution at all times.
June 19, 2020
Update:
We are now in our ReOpen phase! Happy to be back, and continuing to use a strong sense of caution at all times.
We are now in our ReOpen phase! Happy to be back, and continuing to use a strong sense of caution at all times.
June 9, 2020
Update:
What a wonderful initial response! The soft open has come with many adjustments, and we are still managing and adapting as necessary. Thank you to those that have felt comfortable enough to reach out and trust that the level of care we provide will help you safely reach your health goals.
Because of the overwhelming nature of this soft open, we have decided that we will temporarily not be able to take on new patients. As well, the mass email that was to go out on June 15th 2020 to inform the remaining people of our re-opening will be extended by 1 week.
What a wonderful initial response! The soft open has come with many adjustments, and we are still managing and adapting as necessary. Thank you to those that have felt comfortable enough to reach out and trust that the level of care we provide will help you safely reach your health goals.
Because of the overwhelming nature of this soft open, we have decided that we will temporarily not be able to take on new patients. As well, the mass email that was to go out on June 15th 2020 to inform the remaining people of our re-opening will be extended by 1 week.
May 27, 2020
May 19, 2020
Update:
We are still waiting for some necessary items to return to work safely. Once these items have arrived we will start our soft open.
When we begin our soft open, we will be accepting one patient per day 7 days a week between the hours 10am - 6pm. Please EMAIL to book.
Take the time if you wish to review all the new changes to the clinic. They are available to view on this website.
Our full open will commence on June 15, 2020. Online bookings are available up to 4 weeks at a time.
We are still waiting for some necessary items to return to work safely. Once these items have arrived we will start our soft open.
When we begin our soft open, we will be accepting one patient per day 7 days a week between the hours 10am - 6pm. Please EMAIL to book.
Take the time if you wish to review all the new changes to the clinic. They are available to view on this website.
Our full open will commence on June 15, 2020. Online bookings are available up to 4 weeks at a time.
Friday May 15, 2020
Update:
We have been given the go ahead from the Provincial Government to be legally allowed to work again as of May 19th 2020, as long as we follow the requirements and guidelines that have been provided by the CMTBC, and approved by Dr. Bonnie Henry. I will work hard over the next few days to finish updating the website, and create the protocols and policies that conform to these new requirements.
I am still waiting for a few things to arrive by mail to assure that we have the safest environment possible, and will do a soft open of one client per day 7 days a week to start when the items have arrived. With a full reopen beginning June 15, 2020.
We have been given the go ahead from the Provincial Government to be legally allowed to work again as of May 19th 2020, as long as we follow the requirements and guidelines that have been provided by the CMTBC, and approved by Dr. Bonnie Henry. I will work hard over the next few days to finish updating the website, and create the protocols and policies that conform to these new requirements.
I am still waiting for a few things to arrive by mail to assure that we have the safest environment possible, and will do a soft open of one client per day 7 days a week to start when the items have arrived. With a full reopen beginning June 15, 2020.
Friday May 8, 2020
Update:
Our Premier has confirmed May 19, 2020 as a start point to which phase 2 of re-opening BC will be. While RMT's are grouped into this phase, we still await our Provincial Health Officer to advise us on a standard of practice protocol. When this happens, I will need to take many things into consideration before deciding a date to open back up. Thankyou for your patience, I very much look forward to being able to assist you in your health goals as soon as it is safe for both of us.
Our Premier has confirmed May 19, 2020 as a start point to which phase 2 of re-opening BC will be. While RMT's are grouped into this phase, we still await our Provincial Health Officer to advise us on a standard of practice protocol. When this happens, I will need to take many things into consideration before deciding a date to open back up. Thankyou for your patience, I very much look forward to being able to assist you in your health goals as soon as it is safe for both of us.
Sunday March 22, 2020
Update:
As per our Provincial Health Officer Bonnie Henry's statement - effective March 21, 2020, the RMT's have been ordered the "Immediate shut down of Registered Massage Therapy until further notice".
So I have temporarily shut off the online booking system and will be sending emails to each individual that is booked in currently to let them know of this.
If you would like me to email you once I am able to work again, please let me know via: paigewianckormt@gmail.com
As per our Provincial Health Officer Bonnie Henry's statement - effective March 21, 2020, the RMT's have been ordered the "Immediate shut down of Registered Massage Therapy until further notice".
So I have temporarily shut off the online booking system and will be sending emails to each individual that is booked in currently to let them know of this.
If you would like me to email you once I am able to work again, please let me know via: paigewianckormt@gmail.com